Hello Dutchy - Deliveries and Returns

At Hello Dutchy, we strive to provide a smooth and timely delivery experience for all our customers. Please read the following information carefully to understand our delivery policies:

1. Delivery Time Estimates

Our standard delivery time is between 4-7 business days from the date of dispatch. Please note that this is an estimate and actual delivery times may vary depending on our stock, the destination, shipping provider, and other external factors.

2. Tracking Your Order

Once your order has been dispatched, we will provide you with a tracking number via email so you can monitor the status of your delivery. Please note that tracking information may not be available for all international shipments, depending on the shipping carrier's coverage.

3. Shipping Details

Accurate Shipping Information: It is the customer's responsibility to ensure that all shipping details (such as the recipient's name, address, and contact information) are entered correctly at checkout.

4. International Shipping

For orders shipped outside the Netherlands, delivery times may be longer due to customs clearance and local postal service delays. Additionally, tracking information may not be available for all international destinations.

5. Failed Deliveries and Returns

Failed Deliveries: If a delivery fails due to incorrect shipping details provided by the customer or if the package is not collected from a designated pick-up point, Hello Dutchy is not responsible for any additional shipping costs incurred for resending the package.

Unclaimed Packages: Orders that are returned to us as unclaimed may be subject to a restocking fee or additional shipping charges for re-dispatch.

6. Delivery Delays

While we strive to meet the delivery estimates provided, delays can occasionally occur due to unforeseen circumstances such as weather conditions, carrier issues, or customs delays. We appreciate your patience and understanding in these situations.

7. Cancellations

How to Cancel an Order: Orders can be canceled at any time by sending an email to info@hellodutchy.com. Please include your order number and any relevant details in your email.

Refunds for Unshipped Orders: If the order has not yet been shipped, a full refund will be provided.

Refunds for Shipped Orders: If the items have already been shipped, a refund will be issued for the cost of the items only. The shipping cost will be deducted from the refund, even if the order qualified for free shipping. This policy ensures that shipping expenses already incurred are covered.

8. Contact Us

If you have any questions or concerns regarding your delivery, please feel free to contact us at info@hellodutchy.com. We are here to help and ensure a positive shopping experience with Hello Dutchy.